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What is a Service Level Agreement (SLA)? | IBM
https://www.ibm.com/topics/service-level-agreement
WEBNov 27, 2023 · A service level agreement (SLA) is a contract between a service provider and a customer that outlines the service to be provided, the level of performance to be expected, how performance will be measured and approved and what happens if performance levels are not met.
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Service-level agreement - Wikipedia
https://en.wikipedia.org/wiki/Service-level_agreement
WEBA service-level agreement (SLA) is an agreement between a service provider and a customer. Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user.
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What is a Service Level Agreement (SLA)? - ServiceNow
https://www.servicenow.com/products/itsm/what-is-sla.html
WEBA service level agreement (SLA) is a contract between a service provider and a customer, defining the types and standards of services to be offered. Demo ITSM. An introduction to service level agreements. Success in business depends heavily on an organization’s ability to understand and meet customer expectations.
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Service Level Agreement (SLA) Examples and Template
https://www.bmc.com/blogs/sla-template-examples/
WEBMar 15, 2024 · What is an SLA? An SLA is a documented agreement between a service provider and a customer that defines: (i) the level of service a customer should expect, while laying out the metrics by which service is measured, as well as (ii) remedies or penalties should agreed-upon service levels not be achieved.
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What is a service-level agreement (SLA)? Definition, templates, …
https://blog.logrocket.com/product-management/service-level-agreement-sla-definition-templates-examples/
WEBMay 17, 2023 · A service-level agreement (SLA) is a contract between a service provider and a client that clearly outlines the expectations and responsibilities of both parties. This agreement sets the standards for the level of service the provider will deliver, detailing specific metrics such as response time, resolution time, and product …
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Service-level agreements (SLAs) — a complete guide
https://business.adobe.com/blog/basics/service-level-agreements-slas-a-complete-guide
WEBNov 15, 2022 · A service-level agreement (SLA) specifies the degree of service a customer can expect from a supplier or vendor. An SLA details the service expected of the vendor, the metrics the deliverables will be measured by, and penalties that will be implemented should the agreement not be met by either party.
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What is an SLA? Best practices for service-level agreements
https://www.cio.com/article/274740/outsourcing-sla-definitions-and-solutions.html
WEBJul 5, 2017 · A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is measured, as well...
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What is an SLA? Learn best practices and how to write one
https://www.atlassian.com/itsm/service-request-management/slas
WEBAs a service provider, a service level agreement is a plain-language agreement between you and your customer (whether internal or external) that defines the services you will deliver, the responsiveness that can be expected, and how you will measure performance.
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What Is a Service-Level Agreement (SLA)? And How To Write One
https://www.coursera.org/articles/sla
WEBNov 29, 2023 · SLA stands for service level agreement. It refers to a document that outlines a commitment between a service provider and a client, including details of the service, the standards the provider must adhere to, and the metrics to …
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What is SLA? - Service Level Agreement Explained - AWS
https://aws.amazon.com/what-is/service-level-agreement/
WEBA service level agreement (SLA) is an outsourcing and technology vendor contract that outlines a level of service that a supplier promises to deliver to the customer. It outlines metrics such as uptime, delivery time, response time, and resolution time.
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